Feature requests

In many cases, it's good to have a checklist of actions that always need to happen in every conversation with customers. This checklist will be part of the customer-feed and can be checked to help the host/agent be on top of the progress.

Thinking directly of sensitive data transfer, specifically for medical practitioners. HIPAA is a concern and would be more trusting if this was built in.

This is a mega feature coming soon. The idea is two-fold: When agent/host is unavailable, we will route the call/chat to another available agent/host. When agents are available and prefer someone else handles the call/chat, we route the call/chat to that person.

Pabbly Connect should have a native integration with Consolto. Integrates with hundreds of other SaaS tools to enable workflow and process automation like Integromat and Zapier.

Enable selecting the Google calendars that are synchronized with Consolto.

I think it is mandatory to have an integration for Apple Calendar to sync bookings and to synchronize with events to avoid double booking. As I use also TuCalendi for appointment booking, it's very important to sync the calendar.

My company currently uses www.trengo.com chat widget, which includes WhatsApp messages in our Dashboard inbox. Can Consolto integrate WhatsApp Business / standard WhatsApp messages so that they appear insider our Consolto dashboard/inbox? And enable us to reply to them from inside our Consolto dashboard? And if possible enable us to assign any messages to an agent of our choice? Currently with Consolto we can only include a WhatsApp link and we have to go away and login to our WhatsApp account in order to view and reply to any WhatsApp messages. It would be preferable to be able to see and reply to all messages from all social channels e.g. WhatsApp, Instagram, Twitter, Facebook Messenger, etc, as well as standard default live chat messages all inside our Consolto dashboard. Obviously I have no idea how much work this would require from Consolto developers, so maybe it is just wishful thinking on my part 🤪

It would be nice to be able to email the user at custom times and days, as a reminder and as a thank you. In addition, the possibility of creating additional fields could be inserted to better identify the user.

GHL is the number 1 CRM in the world. They give API access for companies like yours. You could sync with their calendar, forms, everything.

I think for IT help desk business, large or small, allowing for the "client" to grant access to control the mouse or computer would be helpful.

For customers it is super important to have the feeling to never leave the companies environment. So I suggest to add Brand Logo and Email Sender Address customizing to the E-Mail Templates. At the Moment the Logo and Sender is showing Consolto, which is especially here in the EU taken more serious. Idea would be to start with custom Logo and Text for E-Mail Templates and then add the possibility to add a custom Sender Email. Great Job! Thanks

The voice recording feature within Consolto leaves an audio recording event on the customer's feed. With this alternative, the audio-recording event will be followed by its transcription.

The Consolto backoffice is currently in English. We are working on adding multi-languages to adapt to several markets. Our widget currently has 14 different languages option.

Our account has 1000 call records in total, we can't allow all our team members to just use these credits without control. And when user credits has gone, allow team member ask for more credits then we can purchase more records from you in our main account and again distribute with selected team member that need more credits and as agency we can sell this to our customers!

During a live-conversation, a transcription of the audio will be shown on the screen.