Announcements

  1. New Team Modes Just Dropped on Consolto!

    Enhancement
    New Feature

    We’ve just launched powerful new Team Capabilities on Consolto — built to support the way your business works.

    Choose from 3 modes tailored to different team structures:

    • Fully PrivateIdeal for therapists, legal professionals, or consultants. One-on-one conversations, agents are fully isolated.
    • Scout ModePerfect for tiered support or professional services. Shared first responders triage and assign conversations privately.
    • Fully Shared – Designed for sales and collaborative teams. Everyone sees and joins the conversation, with optional ownership controls.

    Combine these with our new widget modes (Team List, List & Chat, Team Chat ) to give customers a seamless experience.

     

    team-modes

    We've started rolling out Ooni - the team AI (beta users) that will work best with the Scout Mode - it will be your first responder! Global availability is expected during August.

     

  2. June 2025 release notes

    Fix
    New Feature

    We’ve focused this cycle on giving you more control over your conversations and polishing everyday workflows—both on the web and on the go.

     

    * Ability to ✂️ delete Messages & Conversations.

    * Collapsible side-bars & live previews: A cleaner back office with more room for what matters.

     

    On the Horizon: Ooni

    These incremental wins are paving the way for our upcoming AI powerhouse. We call it Ooni—now in final testing. Ooni will:

    1. Learn your business by ingesting documents and crawling your website.

    2. Qualify leads & answer questions 24/7 with natural, on-brand replies.

    3. Route chats and calls to you or the right agent the moment human help is needed.

    4. Schedule meetings with your team or launch them on the spot if anyone can answer.

     

    Stay tuned...

     

    4

  3. Renovated app, new widget Look&Feel

    Consolto 3.0 starting to roll out!!

    We made a few improvements to the Consolto backoffice. In addition, launched an improved Look&Feel of the widget and Click'NTalk pages.

    image

     

    Download our mobile apps now from here:

       iPhone  | Android 

    image
    image

     

    We'll be gradually rolling out its feature in the next few weeks.

    We hope you enjoy it!

  4. Pay-and-book feature launched!

    New Feature

    We've just added a bunch of new improvements to Consolto's booking system and you can now charge customers when they book meetings. This way you will see lower no-show rates while increasing revenue (thanks to a more streamlined flow).

     Ream more here... 

     

    pay&book

     

     

  5. Consolto's website rebranding coming soon!

    Enhancement

    In just a few days, we're going to launch an entirely new website for Consolto.com. Don't worry, our service is still the same (and improving all the time) and there's no action required.

     

    image

    We wanted to give you a heads-up since our website will look a little different...

    We made an effort to make this website more clear, elegant and intuitive. In the coming months we are planning to put an extra effort in developing our knowledge base and support articles/videos for your convenience.

    As always, we're happy to hear your feedback and "our widget is always open" - https://just.clknt.lk/expert/consolto.support 

      

    To your success,

    Ilan and the team 

    6

  6. Exciting updates! 🚀

    Enhancement
    Announcement

    We are thrilled to bring you some fantastic updates that will elevate your customer engagement experience. Here’s what’s new:

     

    ✨ Dynamic Video Widgets: Our widgets now support videos, making them more engaging than ever! 🎥 Learn how to set them up here 

    videoForWidget

      

     

    🔒 GDPR Consent checkbox: We’ve added a GDPR consent feature to ensure compliance and trust with your EU customers. ✔️ Learn how to set this up here 

     

    👀 Enhanced Customer Insights: Get a clearer view of your customer's journey on your website, empowering you to tailor interactions more effectively. 🕵️‍♂️

     

    🔧 Countless Fixes: We’ve squashed bugs and fine-tuned the system for an even smoother experience. 🛠️

  7. November Rain of new features

    New Feature
    Announcement

    🎸🎸 Take me down to the paradise city 🎸🎶🎵 where the SaaS is green and your chats are pretty 🥁🥁🎸

    money-transfer1

     

    🚀 Hope you're enjoying the time as we have a November rain of new features...🚀

     

    💳 Seamless Money Transfers via Stripe: Agents and hosts can now request payments within the Consolto chat and video chat, thanks to our new Stripe integration. Transactions are smooth, secure, and happen in real-time! Agent side (left) and customer side (right) in the animation above. Read more here

     

    🔗 CNAME for ClickNTalk: We're excited to launch ClickNTalk with CNAME support! This feature is currently in Beta, ready for our early adopters to personalize their URLs.

     

    📋 Leads Tab: Keep track of all your contact-form submissions with our new "Leads" tab. Organizing and responding to potential clients just got easier.

     

    🔒 Shared Private Data Concept: Enhance team collaboration with our new concept of shared private data within the team, ensuring that your team’s workflow is more connected and efficient. Read more here

     

     

  8. Consolto 2023 has launched 🚀. Invitation enclosed...

    Announcement
    New Feature

    Exciting times at Consolto! 

    New-Consolto newsletter

     

     https://www.bigmarker.com/Consolto/Consolto-2023-walk-through 

    We've just unveiled our revamped backoffice, sprinkled with some fresh features tailored for better remote customer meetings and collaboration.

    Dive into our upcoming webinar where we'll guide you through the new backoffice and share secrets on elevating your customer meetings to the next level with Consolto.

     https://www.bigmarker.com/Consolto/Consolto-2023-walk-through 

  9. 🚀 Launching Consolto's Revamped Backoffice on October 15th!

    New Feature
    Enhancement
    Announcement

    🔥 New Backoffice Alert! Dive into a revamped Consolto experience starting October 15th. Enjoy enhanced widgets, an admin overview of chats and appointments. Take a view of the new unified leads section. All set for a seamless transition.

    Enjoy :)

    revampted backoffice 2

     

    4

  10. August'23 update

    Announcement

    Hey Meeter!

    The Consolto backoffice is about to go through a radical change. Around the beginning of October we are expecting to launch the new version.

    In the meantime, we're also working on adding a few AI assistants to Consolto's chat, video chat and scheduling.

    We'd love to know - what AI features or capabilities would you expect your Consolto to have?

    Add new ideas or vote for them here: https://feedback.consolto.com/ 

    Copy of Copy of Copy of Template Faded-blue 2 (1)