We’ve been working hard to bring you features that make connecting with your customers even smoother. Here’s what’s new:

1️⃣ New Desktop App

In addition to our mobile apps, we’ve launched a desktop app for Mac and Windows — giving you a dedicated space to stay connected with customers, without switching browser tabs. Download the app here 

2️⃣ Ooni AI is Here (Beta)

Our AI assistant, Ooni, is opening up to new users! Ooni learns from your website and documents to answer customers instantly — and can hand off to you via chat or video when needed. To join the beta, just hit the button in your back office. 

3️⃣ More Data, Smarter Integrations

Consolto now streams numerous NEW data points into your other tools via Webhooks & Zapier — from chat events to customer interactions, web-call events, and scheduling updates. Your workflows just got a big upgrade. Read more here  

We’ve just launched powerful new Team Capabilities on Consolto — built to support the way your business works.

Choose from 3 modes tailored to different team structures:

• Fully Private – Ideal for therapists, legal professionals, or consultants. One-on-one conversations, agents are fully isolated.
• Scout Mode – Perfect for tiered support or professional services. Shared first responders triage and assign conversations privately.
• Fully Shared – Designed for sales and collaborative teams. Everyone sees and joins the conversation, with optional ownership controls.

Combine these with our new widget modes (Team List, List & Chat, Team Chat ) to give customers a seamless experience.

We've started rolling out Ooni - the team AI (beta users) that will work best with the Scout Mode - it will be your first responder! Global availability is expected during August.

We’ve focused this cycle on giving you more control over your conversations and polishing everyday workflows—both on the web and on the go.

* Ability to ✂️ delete Messages & Conversations.

* Collapsible side-bars & live previews: A cleaner back office with more room for what matters.

On the Horizon: Ooni

These incremental wins are paving the way for our upcoming AI powerhouse. We call it Ooni—now in final testing. Ooni will:

1. Learn your business by ingesting documents and crawling your website.

2. Qualify leads & answer questions 24/7 with natural, on-brand replies.

3. Route chats and calls to you or the right agent the moment human help is needed.

4. Schedule meetings with your team or launch them on the spot if anyone can answer.

Stay tuned...

Consolto 3.0 starting to roll out!!

We made a few improvements to the Consolto backoffice. In addition, launched an improved Look&Feel of the widget and Click'NTalk pages.

Download our mobile apps now from here:

   iPhone  | Android 

We'll be gradually rolling out its feature in the next few weeks.

We hope you enjoy it!

We've just added a bunch of new improvements to Consolto's booking system and you can now charge customers when they book meetings. This way you will see lower no-show rates while increasing revenue (thanks to a more streamlined flow).

 Ream more here... 

In just a few days, we're going to launch an entirely new website for Consolto.com. Don't worry, our service is still the same (and improving all the time) and there's no action required.

We wanted to give you a heads-up since our website will look a little different...

We made an effort to make this website more clear, elegant and intuitive. In the coming months we are planning to put an extra effort in developing our knowledge base and support articles/videos for your convenience.

As always, we're happy to hear your feedback and "our widget is always open" - https://just.clknt.lk/expert/consolto.support 

To your success,

Ilan and the team 

We are thrilled to bring you some fantastic updates that will elevate your customer engagement experience. Here’s what’s new:

✨ Dynamic Video Widgets: Our widgets now support videos, making them more engaging than ever! 🎥 Learn how to set them up here 

🔒 GDPR Consent checkbox: We’ve added a GDPR consent feature to ensure compliance and trust with your EU customers. ✔️ Learn how to set this up here 

👀 Enhanced Customer Insights: Get a clearer view of your customer's journey on your website, empowering you to tailor interactions more effectively. 🕵️‍♂️

🔧 Countless Fixes: We’ve squashed bugs and fine-tuned the system for an even smoother experience. 🛠️

🎸🎸 Take me down to the paradise city 🎸🎶🎵 where the SaaS is green and your chats are pretty 🥁🥁🎸

🚀 Hope you're enjoying the time as we have a November rain of new features...🚀

💳 Seamless Money Transfers via Stripe: Agents and hosts can now request payments within the Consolto chat and video chat, thanks to our new Stripe integration. Transactions are smooth, secure, and happen in real-time! Agent side (left) and customer side (right) in the animation above. Read more here

🔗 CNAME for ClickNTalk: We're excited to launch ClickNTalk with CNAME support! This feature is currently in Beta, ready for our early adopters to personalize their URLs.

📋 Leads Tab: Keep track of all your contact-form submissions with our new "Leads" tab. Organizing and responding to potential clients just got easier.

🔒 Shared Private Data Concept: Enhance team collaboration with our new concept of shared private data within the team, ensuring that your team’s workflow is more connected and efficient. Read more here

Exciting times at Consolto! 

 https://www.bigmarker.com/Consolto/Consolto-2023-walk-through 

We've just unveiled our revamped backoffice, sprinkled with some fresh features tailored for better remote customer meetings and collaboration.

Dive into our upcoming webinar where we'll guide you through the new backoffice and share secrets on elevating your customer meetings to the next level with Consolto.

 https://www.bigmarker.com/Consolto/Consolto-2023-walk-through 

🔥 New Backoffice Alert! Dive into a revamped Consolto experience starting October 15th. Enjoy enhanced widgets, an admin overview of chats and appointments. Take a view of the new unified leads section. All set for a seamless transition.

Enjoy :)