For customers it is super important to have the feeling to never leave the companies environment. So I suggest to add Brand Logo and Email Sender Address customizing to the E-Mail Templates. At the Moment the Logo and Sender is showing Consolto, which is especially here in the EU taken more serious. Idea would be to start with custom Logo and Text for E-Mail Templates and then add the possibility to add a custom Sender Email. Great Job! Thanks
The voice recording feature within Consolto leaves an audio recording event on the customer's feed. With this alternative, the audio-recording event will be followed by its transcription.
In many cases, it's good to have a checklist of actions that always need to happen in every conversation with customers. This checklist will be part of the customer-feed and can be checked to help the host/agent be on top of the progress.
Pabbly Connect should have a native integration with Consolto. Integrates with hundreds of other SaaS tools to enable workflow and process automation like Integromat and Zapier.
Add the ability to set "prepared responses" in the chat-center.
All my company team members are using Office 365. We need to sync our scheduled meetings with Outlook Calendar.
I'd like to see much more granular control over the chat history.
The mobile app is behind the backoffice and will be renovated with better and more fluent notifications.
I think it is mandatory to have an integration for Apple Calendar to sync bookings and to synchronize with events to avoid double booking. As I use also TuCalendi for appointment booking, it's very important to sync the calendar.
Today we have Zapier triggers that activate upon contact-form submissions. Now we're working on triggers that will activate upon Chat events as well as schedule events.
AI is here to augment your service. Give you super-powers. For the the live chats, we're planning on adding: Suggestion snippets Auto-answering bot based on your goals and material. Auto action-item creation
For a 2-way scheduling, integration with Apple calendar is needed.
When a page loads, your product takes quite a chunk of resources. I would like to see this improved significantly.
Browser have issues I don't hear callls coming in I don't open browser just to wait for a call, it makes more sense to have a desktop app
It would be good if you developed a tool that allows us to embed a Video Business Card on our website - which includes a little intro video that we could upload, similar to: https://www.warmwelcome.com/video-business-cards