Feature requests

 

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  1. E-Mail Template customization for translations & better UX

    For customers it is super important to have the feeling to never leave the companies environment. So I suggest to add Brand Logo and Email Sender Address customizing to the E-Mail Templates. At the Moment the Logo and Sender is showing Consolto, which is especially here in the EU taken more serious. Idea would be to start with custom Logo and Text for E-Mail Templates and then add the possibility to add a custom Sender Email. Great Job! Thanks

    Patrick
    #Enhancement 👍#Styling 🎨

    7

  2. Voice recording button & transcription

    The voice recording feature within Consolto leaves an audio recording event on the customer's feed. With this alternative, the audio-recording event will be followed by its transcription.

    Marketing
    #Enhancement 👍#Integrations 🔗

    5

  3. Checklist notes during meetings

    In many cases, it's good to have a checklist of actions that always need to happen in every conversation with customers. This checklist will be part of the customer-feed and can be checked to help the host/agent be on top of the progress.

    Marketing
    #Enhancement 👍#Integrations 🔗

    0

  4. Pabbly Connect integration

    Pabbly Connect should have a native integration with Consolto. Integrates with hundreds of other SaaS tools to enable workflow and process automation like Integromat and Zapier.

    Growth H
    #Integrations 🔗

    7

  5. Canned-responses (text snippets)

    Add the ability to set "prepared responses" in the chat-center.

    Marketing
    #Styling 🎨

    2

  6. Microsoft Outlook 365 Calendar Sync

    All my company team members are using Office 365. We need to sync our scheduled meetings with Outlook Calendar.

    Ezzi S

    4

  7. Be able to delete, archive, reorder chats

    I'd like to see much more granular control over the chat history.

    Eric
    #Enhancement 👍

    0

  8. Improve agent's mobile app experience

    The mobile app is behind the backoffice and will be renovated with better and more fluent notifications.

    Marketing

    1

  9. Apple Calendar 2-Way Sync

    I think it is mandatory to have an integration for Apple Calendar to sync bookings and to synchronize with events to avoid double booking. As I use also TuCalendi for appointment booking, it's very important to sync the calendar.

    Leo
    #Integrations 🔗

    2

  10. Zapier Integration of scheduling and chat (on top of contact forms)

    Today we have Zapier triggers that activate upon contact-form submissions. Now we're working on triggers that will activate upon Chat events as well as schedule events.

    Marketing
    #Integrations 🔗

    1

  11. AI in chats

    AI is here to augment your service. Give you super-powers. For the the live chats, we're planning on adding: Suggestion snippets Auto-answering bot based on your goals and material. Auto action-item creation

    Marketing
    #Enhancement 👍

    1

  12. Integrate iCal

    For a 2-way scheduling, integration with Apple calendar is needed.

    Stephan M

    1

  13. Reduce load to increase page speed

    When a page loads, your product takes quite a chunk of resources. I would like to see this improved significantly.

    Steve

    1

  14. Desktop App

    Browser have issues I don't hear callls coming in I don't open browser just to wait for a call, it makes more sense to have a desktop app

    Ken

    1

  15. Video Business Cards

    It would be good if you developed a tool that allows us to embed a Video Business Card on our website - which includes a little intro video that we could upload, similar to: https://www.warmwelcome.com/video-business-cards

    Jonathan C
    #Enhancement 👍

    0