Feature requests

This is could be a large or small enhancement: small : the ability to create a database of "cards/links" that can easily be pulled into chats that link out to the agents own offsite knowledgebase/helpdesk larger: a native helpdesk/knowledge base inside Consolto that the agent can also use to pull "cards" into the chat with pre-framed solutions to questions.

Amongst the chat tools I have used , a couple had a direct Messenger integration (messages appear in your conversations under the client profile and can be replied to inside the app_.. ) Would be a handy addition.

Customisable tagging (text/color) of customer records to allow easier identification of leads/customers returning vs just notes.

At the moment the only solution I can see to keep current customer issues highlighted is the "to do" checkboxes , but they will quickly become lost. A more formal ticketing system is one of the few things missing from Consolto.

I think for IT help desk business, large or small, allowing for the "client" to grant access to control the mouse or computer would be helpful.

For customers it is super important to have the feeling to never leave the companies environment. So I suggest to add Brand Logo and Email Sender Address customizing to the E-Mail Templates. At the Moment the Logo and Sender is showing Consolto, which is especially here in the EU taken more serious. Idea would be to start with custom Logo and Text for E-Mail Templates and then add the possibility to add a custom Sender Email. Great Job! Thanks

In many cases, it's good to have a checklist of actions that always need to happen in every conversation with customers. This checklist will be part of the customer-feed and can be checked to help the host/agent be on top of the progress.

Thinking directly of sensitive data transfer, specifically for medical practitioners. HIPAA is a concern and would be more trusting if this was built in.

The voice recording feature within Consolto leaves an audio recording event on the customer's feed. With this alternative, the audio-recording event will be followed by its transcription.

This is a mega feature coming soon. The idea is two-fold: When agent/host is unavailable, we will route the call/chat to another available agent/host. When agents are available and prefer someone else handles the call/chat, we route the call/chat to that person.

The Consolto backoffice is currently in English. We are working on adding multi-languages to adapt to several markets. Our widget currently has 14 different languages option.

Pabbly Connect should have a native integration with Consolto. Integrates with hundreds of other SaaS tools to enable workflow and process automation like Integromat and Zapier.

In the chat itself, a wizard-type bot will let customers pick from a few options. For example: "What would you like to do next?" and the customer will need to pick one of the actions such as: "Video call", "Chat with us", "Schedule a meeting"...

Add the ability to set "prepared responses" in the chat-center.

Our account has 1000 call records in total, we can't allow all our team members to just use these credits without control. And when user credits has gone, allow team member ask for more credits then we can purchase more records from you in our main account and again distribute with selected team member that need more credits and as agency we can sell this to our customers!