Feature requests

Enable selecting the Google calendars that are synchronized with Consolto.

In many cases, it's good to have a checklist of actions that always need to happen in every conversation with customers. This checklist will be part of the customer-feed and can be checked to help the host/agent be on top of the progress.

Thinking directly of sensitive data transfer, specifically for medical practitioners. HIPAA is a concern and would be more trusting if this was built in.

This is a mega feature coming soon. The idea is two-fold: When agent/host is unavailable, we will route the call/chat to another available agent/host. When agents are available and prefer someone else handles the call/chat, we route the call/chat to that person.

The voice recording feature within Consolto leaves an audio recording event on the customer's feed. With this alternative, the audio-recording event will be followed by its transcription.

Pabbly Connect should have a native integration with Consolto. Integrates with hundreds of other SaaS tools to enable workflow and process automation like Integromat and Zapier.

It would be great if you include a feature where site visitors could send you a video message, (not a live video but a recorded message) - and you could reply to them at a later time with a video message to them - similar to what we Warm Welcome offers. Live video calls are great, but if you are not available then it would be good to offer uses the ability to submit a video message, alongside choices of email, chat, schedule, etc.

I think it is mandatory to have an integration for Apple Calendar to sync bookings and to synchronize with events to avoid double booking. As I use also TuCalendi for appointment booking, it's very important to sync the calendar.

My company currently uses www.trengo.com chat widget, which includes WhatsApp messages in our Dashboard inbox. Can Consolto integrate WhatsApp Business / standard WhatsApp messages so that they appear insider our Consolto dashboard/inbox? And enable us to reply to them from inside our Consolto dashboard? And if possible enable us to assign any messages to an agent of our choice? Currently with Consolto we can only include a WhatsApp link and we have to go away and login to our WhatsApp account in order to view and reply to any WhatsApp messages. It would be preferable to be able to see and reply to all messages from all social channels e.g. WhatsApp, Instagram, Twitter, Facebook Messenger, etc, as well as standard default live chat messages all inside our Consolto dashboard. Obviously I have no idea how much work this would require from Consolto developers, so maybe it is just wishful thinking on my part 🤪

It would be nice to be able to email the user at custom times and days, as a reminder and as a thank you. In addition, the possibility of creating additional fields could be inserted to better identify the user.

We have multilingual support staff – the user interface for the team should be multilingual. We would very much welcome German translation.

I would like to be able to see in the statistics how long I was busy overall – across all channels. Then I can subsequently bill my hours to the customer.

GHL is the number 1 CRM in the world. They give API access for companies like yours. You could sync with their calendar, forms, everything.

I think for IT help desk business, large or small, allowing for the "client" to grant access to control the mouse or computer would be helpful.

For customers it is super important to have the feeling to never leave the companies environment. So I suggest to add Brand Logo and Email Sender Address customizing to the E-Mail Templates. At the Moment the Logo and Sender is showing Consolto, which is especially here in the EU taken more serious. Idea would be to start with custom Logo and Text for E-Mail Templates and then add the possibility to add a custom Sender Email. Great Job! Thanks