Feature requests

Pabbly Connect should have a native integration with Consolto. Integrates with hundreds of other SaaS tools to enable workflow and process automation like Integromat and Zapier.

Hi I would like to have the option of choosing which (single or multiple) google calendar to sync against. Today there is no option for doing that a lot of calendar apps like BookLikeABoos, MeetFox etc can do this.

The ability to define a session based on cost, duration, scope... Customers will be able to select one of these sessions.

Please add a reCaptcha feature to block bots and scamers.

Add an option allowing a visitor to select a "Callback" where they can enter their phone number with optionally book a preferred date/time for the call back. Option is similar to when an operator is unable to take the chat request and/or visitor does/doesn't leave a message. Would be nice to simply add this "callback" feature to the "voice message" with a field to optionally request a callback where user can enter a phone number and then select preferred time/date for the callback.

When doing a screen share, the video chat (web call) is required. Unfortunately, using this feature leaves a tall window on the screen (for customer and consultant videos or audio). This window takes up easily 25% of the screen, blocking important elements that need to be seen, even when on an audio call when no video is required at all. There is currently no way to minimize this window. Sometimes, all I need is a screen share, not the video of a customer. It would be super helpful to be able to minimize this screen or eliminate it altogether (even if an audio call is required) during a screen share session.

Get paid as a coach with selling a bundled product. Like a 90-day coaching program. Consolto has many ways to get paid, but not yet a bundled pack. https://www.consolto.com/knowledge-posts/get-paid-for-your-video-chat-sessions

Add a few customer management capabilities that will help managing customers in various states. These include adding: Customer entity (includes a few chats of customers from various devices)Deal entity - includes a few customers and deal information with stages. Mainly for sales. Issue (ticket) - similar to deal but mainly for support. Organization entity (holds a few customers related to the same organization).

JSONs offer more flexibility, control, and yet simple, fluidity on all devices and OS's, can be shared as a template, smoother integrations, quicker training, and easier QA adjustments when you need to fine-tune.

Chatbot Concept Presentation – Menu-Based Guided Customer Flow (Housing Example) Overview This chatbot concept is designed for companies that rent apartments, rooms, or accommodation. The goal is to provide customers with a fast and guided way to check availability, submit booking details, and receive accurate information without waiting for a human agent. Instead of relying on free-form questions, the chatbot uses a menu-based flow with predefined questions. Based on previous testing, this method significantly increases the number of qualified leads. Customers often don’t know what details to provide, so the chatbot must guide them step-by-step. Why This Idea Is Useful ✔ Dramatically more leads (proven through testing) I have tested both: AI free-form chatbots, and Defined Question Flow chatbots The structured flow clearly outperforms AI-only chat. Why? Because customers often only ask: “Do you have any available apartments?” But they forget essential details like: dates number of people sharing preferences company/private The defined flow ensures all important information is collected automatically, leading to higher-quality and more actionable leads. ✔ Customers get the right information instantly No waiting. No confusion. The bot asks the right questions in the right order. ✔ Staff workload decreases Customer service no longer needs to send multiple follow-up messages asking for missing details. ✔ Consistent and error-free communication Every customer receives the same clear, structured questions. ✔ Easy to update and scale Buttons, questions, and pathways can be modified anytime without coding. Who Benefits Customers Get answers immediately Don’t need to know what to ask Provide details easily through guided questions Faster path to receiving an offer or confirmation Housing Company Receives complete, high-quality leads Saves time (fewer follow-up questions) Improves customer experience Increases occupancy and conversions Customer Service & Sales Teams Receive fully structured inquiries Can respond faster Handle more cases in less time Key Features ✔ Start Menu With Clear Buttons Example housing-related buttons: Check Apartment Availability Request a Quote Short-Term Stay Long-Term Rental Contact Customer Service ✔ Guided, Predefined Question Flow Every button leads to a step-by-step flow that collects all the needed information. How It Works (Housing Flow Example) Customer Question: “Do you have any available apartments?” Chatbot Answer: “Yes, we can check availability for you. I just need a few quick details.” Step-by-Step Automated Questions When do you need the apartment? “From which date do you need the accommodation?” “How long will the stay be?” (optional) How many people will be staying? “How many guests will be coming?” Room sharing preference “Do you prefer 1 person per room?” “Or is it okay to have 2 people sharing the same room?” Booking type “Is the booking for a company or for a private customer?” Contact details for sending the offer “Please provide your name or company name.” “Best phone number or email for the offer.”

Sometimes we are approached by unwanted guests on consolto. Can you guys add blocking feature to make sure that we can block unwanted , annoying enquiries ?

I think for IT help desk business, large or small, allowing for the "client" to grant access to control the mouse or computer would be helpful.

For customers it is super important to have the feeling to never leave the companies environment. So I suggest to add Brand Logo and Email Sender Address customizing to the E-Mail Templates. At the Moment the Logo and Sender is showing Consolto, which is especially here in the EU taken more serious. Idea would be to start with custom Logo and Text for E-Mail Templates and then add the possibility to add a custom Sender Email. Great Job! Thanks

Thinking directly of sensitive data transfer, specifically for medical practitioners. HIPAA is a concern and would be more trusting if this was built in.