Feature requests

This is a mega feature coming soon. The idea is two-fold: When agent/host is unavailable, we will route the call/chat to another available agent/host. When agents are available and prefer someone else handles the call/chat, we route the call/chat to that person.

Hi I would like to have the option of choosing which (single or multiple) google calendar to sync against. Today there is no option for doing that a lot of calendar apps like BookLikeABoos, MeetFox etc can do this.

The ability to define a session based on cost, duration, scope... Customers will be able to select one of these sessions.

Add a few customer management capabilities that will help managing customers in various states. These include adding: Customer entity (includes a few chats of customers from various devices)Deal entity - includes a few customers and deal information with stages. Mainly for sales. Issue (ticket) - similar to deal but mainly for support. Organization entity (holds a few customers related to the same organization).

For customers it is super important to have the feeling to never leave the companies environment. So I suggest to add Brand Logo and Email Sender Address customizing to the E-Mail Templates. At the Moment the Logo and Sender is showing Consolto, which is especially here in the EU taken more serious. Idea would be to start with custom Logo and Text for E-Mail Templates and then add the possibility to add a custom Sender Email. Great Job! Thanks

In many cases, it's good to have a checklist of actions that always need to happen in every conversation with customers. This checklist will be part of the customer-feed and can be checked to help the host/agent be on top of the progress.

The voice recording feature within Consolto leaves an audio recording event on the customer's feed. With this alternative, the audio-recording event will be followed by its transcription.

Pabbly Connect should have a native integration with Consolto. Integrates with hundreds of other SaaS tools to enable workflow and process automation like Integromat and Zapier.

Our account has 1000 call records in total, we can't allow all our team members to just use these credits without control. And when user credits has gone, allow team member ask for more credits then we can purchase more records from you in our main account and again distribute with selected team member that need more credits and as agency we can sell this to our customers!

During a live-conversation, a transcription of the audio will be shown on the screen.

Add the ability to set "prepared responses" in the chat-center.

For consultant to present ideas (more tailored) towards individual discussion compare to ppt slides which are templated.

It would be great if you include a feature where site visitors could send you a video message, (not a live video but a recorded message) - and you could reply to them at a later time with a video message to them - similar to what we Warm Welcome offers. Live video calls are great, but if you are not available then it would be good to offer uses the ability to submit a video message, alongside choices of email, chat, schedule, etc.

Enable selecting the Google calendars that are synchronized with Consolto.

Implementing dropdown menus, multiselect options, and checkboxes in our booking form serves two primary purposes: it streamlines the process for potential clients, making it easier for them to provide essential information, while also giving us control over the data we receive via Consolto. By structuring responses, we ensure that we gather only the necessary details upfront. This approach benefits both parties significantly. Firstly, it allows us to better understand potential clients before our call, enhancing our preparedness and ultimately increasing our closing rates. Secondly, it facilitates potential clients in swiftly responding to our initial inquiries, fostering a smoother communication flow. Moreover, this feature isn't limited to a particular niche but can be beneficial for various professionals such as service-based entrepreneurs, agencies, coaches, and consultants. It helps in filtering potential clients, enabling us to gauge compatibility even before engaging in a conversation, thereby optimizing our time and resources effectively.