Feature requests

add an faq button to the row of buttons on the widget. next to whatsapp, form, video call, etc. It'll the user to find the answer quickly and allow team members to focus on unique issues

It would be great if you can integrate Make.com sync

Hi I would like to have the option of choosing which (single or multiple) google calendar to sync against. Today there is no option for doing that a lot of calendar apps like BookLikeABoos, MeetFox etc can do this.

Enable selecting the Google calendars that are synchronized with Consolto.

Enable phone calls to/from an existing meeting.

I have spoken to a Lawyer specialized in data privacy and for EU (especially Germany). Please offer a hosting solution within Israel (has same privacy as EU) or within the EU to prevent us from using awkward User information & double-opt-in solutions :)

Add an option allowing a visitor to select a "Callback" where they can enter their phone number with optionally book a preferred date/time for the call back. Option is similar to when an operator is unable to take the chat request and/or visitor does/doesn't leave a message. Would be nice to simply add this "callback" feature to the "voice message" with a field to optionally request a callback where user can enter a phone number and then select preferred time/date for the callback.

A Consolto booking page should be embeddable into emails for customer support needs, this way people won't have to go to the website to talk with the agents, but they can immediately get redirected via email.

ChatNode is an Appsumo deal. It would be nice if this Chatbot could be integrated in Consolto Thank you

I think for IT help desk business, large or small, allowing for the "client" to grant access to control the mouse or computer would be helpful.

For customers it is super important to have the feeling to never leave the companies environment. So I suggest to add Brand Logo and Email Sender Address customizing to the E-Mail Templates. At the Moment the Logo and Sender is showing Consolto, which is especially here in the EU taken more serious. Idea would be to start with custom Logo and Text for E-Mail Templates and then add the possibility to add a custom Sender Email. Great Job! Thanks

Thinking directly of sensitive data transfer, specifically for medical practitioners. HIPAA is a concern and would be more trusting if this was built in.

In many cases, it's good to have a checklist of actions that always need to happen in every conversation with customers. This checklist will be part of the customer-feed and can be checked to help the host/agent be on top of the progress.

The voice recording feature within Consolto leaves an audio recording event on the customer's feed. With this alternative, the audio-recording event will be followed by its transcription.

This is a mega feature coming soon. The idea is two-fold: When agent/host is unavailable, we will route the call/chat to another available agent/host. When agents are available and prefer someone else handles the call/chat, we route the call/chat to that person.