Feature requests

I think for IT help desk business, large or small, allowing for the "client" to grant access to control the mouse or computer would be helpful.

For customers it is super important to have the feeling to never leave the companies environment. So I suggest to add Brand Logo and Email Sender Address customizing to the E-Mail Templates. At the Moment the Logo and Sender is showing Consolto, which is especially here in the EU taken more serious. Idea would be to start with custom Logo and Text for E-Mail Templates and then add the possibility to add a custom Sender Email. Great Job! Thanks

In many cases, it's good to have a checklist of actions that always need to happen in every conversation with customers. This checklist will be part of the customer-feed and can be checked to help the host/agent be on top of the progress.

This is a mega feature coming soon. The idea is two-fold: When agent/host is unavailable, we will route the call/chat to another available agent/host. When agents are available and prefer someone else handles the call/chat, we route the call/chat to that person.

In the chat itself, a wizard-type bot will let customers pick from a few options. For example: "What would you like to do next?" and the customer will need to pick one of the actions such as: "Video call", "Chat with us", "Schedule a meeting"...

During a live-conversation, a transcription of the audio will be shown on the screen.

AI is here to augment your service. Give you super-powers. For the the live chats, we're planning on adding: Suggestion snippets Auto-answering bot based on your goals and material. Auto action-item creation

I'd like to see much more granular control over the chat history.

Hi I would like to have the option of choosing which (single or multiple) google calendar to sync against. Today there is no option for doing that a lot of calendar apps like BookLikeABoos, MeetFox etc can do this.

Today we have Zapier triggers that activate upon contact-form submissions. Now we're working on triggers that will activate upon Chat events as well as schedule events.

Enable selecting the Google calendars that are synchronized with Consolto.

Enable phone calls to/from an existing meeting.

The ability to define a session based on cost, duration, scope... Customers will be able to select one of these sessions.

AI is here to augment your service. Give you super-powers. For the video meetings, we're planning on adding call transcription, summarize meetings and send out action items to attendees + action items in the calendar.

Enable charging customer as part of a payment form.